If you have booked your stay or safari through Pilanesbergnationalpark.org we would love to hear about your experience with us.
If you feel there is an area of service we can improve on please feel free to contact us.
Our travel consultants are on hand to make sure your booking process is a smooth one and giving us valued feedback will ensure we keep our service up to the highest standard.
This is what they had to say:
From: Mauro Darman
Comment: Daniela has been very helpful and answered all my questions by mail very fast and thoroughly. I am looking forward to experiencing Pilanesberg National Park as soon as possible.
From: Saifur Rahman
Comment: I booked a Daily Game Drive via the website and the consultant, Anna Ginsberg, was extremely professional and prompt with her service. Anna was quick to respond to my queries and facilitated the whole process with much ease.
From: Reg Engelbrecht
Comment: Stephanie is one very special person! Her attention to detail and her efficiency in assisting with our booking is more than expected. Thank You Stephanie for all the information provided and we look forward to our visit in Pilanesberg.
From: Hilton Houghton
Comment: Anna has been tremendous, very professional and set an awesome vibe for our upcoming holiday. Attention to detail and very prompt on any questions or queries I had for her. Thank you Anna.
From: Yvette Clark
Comment: Stephanie, wow what service… Stephanie what awesome service thus far. I trust the rest will be as prompt and efficient as your service was.
I am looking forward to my stay and will most definitely recommend your service going forward. Have a wonderful weekend. Everything has been received and printed ready for the 8th to the 11th August.
From: Thino Eggers
Comment: Dear Stephanie, thank you for very much for your kind and efficient customer service. I really enjoyed your prompt booking process.
From: Ameet Shah
Comment: Had family visiting us and wanted to experience Pilanesberg so shot an email to enquire and from there Stephanie Demmler assisted us and have to say that you are a star, it has been a seamless experience doing the bookings with you. Very thorough and efficient, thank you.
From: Joris Van Damme
Comment: Compliments to Jenny Hoffmann. Due circumstances beyond my control I had to change my travel plan. Thanks to Jenny all was rearranged in a very professional, personal and friendly manner.
From: Lisa Singh
Comment: Stephanie could not have been more helpful or efficient.
Quick to respond and thorough in detail, I would highly recommend booking with her.
From: Jacoby Reynolds
Comment: Stephanie was a tremendous help to get me scheduled at short notice. She answered every question I had and provided me with additional information that was needed. Top notch customer service!
From: Jeanette L
Comment: It was a stress free experience booking with Stephanie, she was patient, thorough and helpful.
From: Dave Ryan
Comment: Awesome service from Anna Ginsburg. I recommend her without reservation. World class.
From: Dean Hedley
Comment: Fantastic support from Anna Ginsberg throughout the whole booking service, I even booked the incorrect dates initially however Anna rearranged for me straight away. Coming from the UK I want a special trip and Anna has assisted me in any way she could.
From: Julie De Nicola
Comment: Anna Ginsberg was incredibly helpful and made the whole experience of booking for a large group pretty effortless. Anna was always super efficient and a pleasure to work with. I am so looking forward to our visit to Bakubung Lodge. Thank you Anna!
From: Hanlie de Bruyn
Comment: Dear Stephanie and Quina, thank you for very professional and excellent customer service. Really enjoyed doing business with you.
From: Laure Chatillon
Comment: Thanks Stephanie for a very professional and fast service!
From: Pratik Vibhakar
Comment: Quina was very supportive throughout the process. Appreciate her quick and positive responses, which helped me to book a hassle free morning game drive in the park.
From: Thomas Juettemann
Comment: Stephanie helped me tremendously with booking my stay at the Pilanesberg National Park. She replied very quickly and was competent with answering all my questions. She also gave me great ideas about a few other things to do in South Africa. I looked in a couple of other options regarding the lodges I enquired with her, and their prices were lower.
From: Gail Barnard
Comment: Stephanie assisted me with our booking to Bakubang and her service was fantastic!
From: Manali Shah
Comment: Jenny helped us finalize our bookings at Bakubung Lodge. She was very patient and supportive throughout the process and helped us find the right lodge where our 5 year old could also accompany us on the game drives. It was a full package we received so we did not have to worry about anything once we were picked up until the time we were dropped!
From: Eric Bertrand
Comment: Stephanie has been amazing and very helpful despite us changing our plans a couple of times.
From: Falk Ritzau
Comment: Many thanks to Anna Ginsberg for organizing my trip to Pilanesberg. It was really an efficient way to make it happen. Very quick response and consideration of special wishes and opportunities. Well done!