Our Guestbook


If you have booked your stay or safari through Pilanesbergnationalpark.org we would love to hear about your experience with us.

If you would like to comment on our service, please visit us on TripAdvisor.

Our travel consultants are on hand to make sure your booking process is a smooth one and giving us valued feedback will ensure we keep our service up to the highest standard.

This is what they had to say:

From: Lynda Greeff

Date: 24 February 2017

Comment: Booking for Bakubung with Anna Ginsberg from Biggestleaf Travel was an absolute pleasure. She was helpful, accurate and responsive. Even after the event, when I needed to find out how to enquire about lost property, she was kind and helpful. What a pleasure to deal with Anna!

From: Detlev Czirr

Date: 08 February 2017

Comment: As at our former visits at Pilanesberg, the bookings went easily, without problems and in a short time.
Anna acted competent and friendly, she was helpful and we were especially grateful that our correspondence could be made in German, which made it easier for us to avoid misunderstandings or problems with the payment-modus.

From: Michelle du Toit

Date: 08 February 2017

Comment: Jenny is great. She helped me with the booking and all queries. She was quick and very professional.

From: Inge Niemeijer

Date: 07 February 2017

Comment: We have recently booked accommodation at Bakgatla. Jenny was our contact. She helped us during the whole booking process. She was kind, warm and willing to do more than we required. We are very thankful and are looking forward to our stay.

From: Karen Woollgar

Date: 06 February 2017

Comment: I was very impressed with the efficient and friendly service received from Jenny Hoffman in making a booking for a safari tent at Manyane Camp. What a pleasure it was to deal with her and the booking ran hassle-free!! Thank you Jenny for this outstanding service. I will most definitely be booking directly with you in the future.

From: Catherine Bower

Date: 27 January 2017

Comment: Kim made the booking process quick and easy. She was friendly and helpful throughout. She kept us aware of developments so that we were never confused or left in the dark. Looking forward to our stay in the Pilanesberg!

From: Stéphane Moyen

Date: 25 January 2017

Comment: Quina was incredibly nice and helpful as we tried to book for a safari, staying at the Shepherds Tree Game Lodge, despite a few requests and constraints. We are now looking forward to enjoying our stay at the park. Thank you again Quina!

From: Karen Heydenrych

Date: 19 January 2017

Comment: Kim de Beer made it an absolute pleasure to book our stay at Manyane resort. I was so impressed with her professionalism and her willingness to help answer all my questions. I haven’t been to the Pilanesberg since I was in primary school and I have fond memories of the park. It’s now my son’s turn to experience the joy and wonder of the South African bush, and what better way than to spend it at the Pilanesberg National Park! We are very excited about our February trip! Thanks Kim!

From: Lisa Glenn

Date: 13 January 2017

Comment: Quina was so incredibly helpful in booking our experience at the Pilanesberg Tented Camp. We were planning the trip from the US and then from Ghana, and she was patient and clear with all of the information she needed from us. We are looking forward to our visit!

From: Ilan Stein

Date: 6 January 2017

Comment: It was an absolute pleasure booking with the help of Anna Ginsburg. She assisted us with last minute accommodation during the peak holiday season and was so helpful, friendly and prompt throughout. thank you Anna!

From: Trevor Mills

Date: 28 December 2016

Comment: The service that Kim De Beer offered was very responsive especially over the Christmas period and allowed me to book two game drives that were a ‘secret’ present for my partner for our visit to Pilanesberg. Thank You Kim.

From: Susanne Egert

Date: 22 December 2016

Comment: It was a pleasure mailing with Anna Ginsberg: all our questions were answered immediately. Her advice helped to make decisions . Her kindness was inviting and her personal and friendly style made us feel welcome . We are looking forward to our visit even more than before – just like visiting friends! Thanks so much for your help!

From: Shannon Tilley

Date: 22 December 2016

Comment: A big thank you to Adelene for assisting with my booking; she was efficient and professional at all times. We’re looking forward to our stay at Manyane.

From: Theodore Hensen

Date: 12 December 2016

Comment: What a pleasurable experience it was dealing with Kim De Beer. Was professional in every sense and assisted kindly with answering question after question. Would recommend her any day for any assistance with booking trips or just planning an outing.

From: Dick Nicolai

Date: 06 December 2016

Comment: It was a great pleasure to arrange our stay in Pilanesberg with Jenny. She was accurate and fast and very friendly. A real professional with interest in the people she is helping. Many thanks!

From: Nuria Manzanero

Date: 30 November 2016

Comment: My sincere thanks to Anna for her help, guidance and kindness. So professional and quick!

From: Lamme Malefo

Date: 23 November 2016

Comment: Jenny thanks for a smooth group booking you did for us. Logistics were in order from travel, arrival & departure. Our stay at Ivory Tree was pleasant, the staff, food, game drive, and most of all the Bush Braai was amazing!
I’ll fly your flag high with travels with SA, You’re simply the Best!!

From: Martin Ferris

Date: 22 November 2016

Comment: A big thank you to Quina for helping me with my reservation at Black Rhino Lodge. She was extremely helpful and friendly throughout the whole process, thank you!

From: Shela Patrickson

Date: 22 November 2016

Comment: Jenny was extremely helpful and friendly, with quick response times, when making our booking. Thank you!

From: Gurhan Kayahan

Date: 18 November 2016

Comment: Thanks a lot to Kim de Beer for dealing with my reservation, especially all the information provided and speed of response to my questions. She has made my booking experience so quick and easy.

From: Paul Bester

Date: 17 November 2016

Comment: Thank you Jenny for an excellent experience during my accommodation booking. Thank you for going beyond to accommodate my varied requests at short notice, great, friendly and professional service.

From: Amanda Morris

Date: 14 November 2016

Comment: I received the email for Adelene Scotchman from a friend. She made our booking a breeze. I was concerned about booking so close to Christmas, but she found something wonderful for us in December, within our price range. It was very easy and not stressful. I would definitely recommend her to anyone else who wants to visit Pilanesburg National Park. We are excited for our trip. Thank you for your help!

From: John Chadwick

Date: 09 November 2016

Comment: Many thanks to Jenny Hoffman for dealing with our reservation. Especially all the information provided and speed of response to our questions. It has made the booking experience so easy.

From: Tracey Allen

Date: 09 November 2016

Comment: Jenny was such a great help – some of the best customer service I have received via email so far. Quick, friendly and made our booking so stress free. Thank you Jenny!

From: John Spencer

Date: 04 November 2016

Comment: A great big thank you to Jenny Hoffman, talk about service and efficiency. It is only a short stay at Bakgatla but I am sure that my Farther, out from England will enjoy to the full. Jenny must be a great credit to Biggestleaf Travel, well done Lass and many thanks.

From: Thora Petersen

Date: 31 October 2016

Comment: A very special thanks to Anna Ginsberg for assisting us in the booking of our bush safari at Kwa Maritane. You were great. Many thanks for your assistance in managing the process seamlessly and for all your patience!! We just came back from our trip and had the most wonderful time with our family of 6…. DANKE!!!!

From: Lee Boyd

Date: 28 October 2016

Comment: As always very helpful and a pleasure to book my stay’s through your website. Many Thanks Jenny.

From: David Hill

Date: 28 October 2016

Comment: Adelene was incredibly helpful and proactive. A pleasure to deal with. We are very excited about our trip to Tshukudu!!

From: Loussouarn Gilles

Date: 28 October 2016

Comment: Dear Kim de Beer, thanks you for your disponibility and quick responses. We spend two amazing night in Pilanesberg Tented Safari Camp.

From: Steven Blouin

Date: 19 October 2016

Comment: Thank you Jenny for helping with my reservation. It was really helpful, and your answers were so quick.

From: Hassan Niazi

Date: 17 October 2016

Comment: Dear Quina, you have been so helpful and supportive in finalizing my booking at Ivory Lodge. I appreciate it. Also thanks for answering all my queries.

From: Malkah Hershcovich

Date: 16 October 2016

Comment: Thank you for wonderful accomodations for my family! The chalet and tent were better than I expected! They were big, clean and comfy. We had everything we needed.

From: Tara Kay

Date: 14 October 2016

Comment: Quina was amazing – super friendly and very helpful. Looking forward to Ivory Tree Game Lodge for the last few days of our honeymoon!

From: Yugasen Chettu

Date: 12 October 2016

Comment: Adelene Scotchman’s service was excellent. You are truly great at customer service, keep it up.

From: Andy Clay

Date: 06 October 2016

Comment: Big thank you to Kim de Beer for organising our complicated booking. Very helpful and patient. Well done.

From: Giovanni B

Date: 01 October 2016

Comment: Excellent service despite the fact that I made a last minute request during high season. Kim was helpful and efficient.

From: Eddie Kartun

Date: 21 September 2016

Comment: A special thanks to Jenny for assisting us in the booking of our bush experience at Kwa Maritane.
You were great. Many thanks for your assistance in managing the process seamlessly.

From: Suellen Dantas

Date: 19 September 2016

Comment: Excellent service ! Anna Ginsberg is an exceptional travel consultant!

From: Wytze de Boer

Date: 19 September 2016

Comment: Dear Jenny, thanks for our quick and excellent service. We look forward to a pleasant stay.

From: Claus Spindler

Date: 14 September 2016

Comment: Dear Adelene, thank you very much for your prompt, good and always friendly service. You were really helpful and answered all our questions to our full satisfaction. Looking forward to our stay in Pilanesberg National Park!

From: Andrew Pooley

Date: 14 September 2016

Comment: Thank you Anna for excellent service. A great asset to the business.

From: Tony Van Strijp

Date: 09 September 2016

Comment: Thank you Anna for your great service and informative response to our questions. We had a wonderful stay and saw some amazing game. Games drives highly recommended.

From: Marco Cramarossa

Date: 08 September 2016

Comment: Thanks a lot to Quina for her patience in handling our booking to the Ivory Tree Game Lodge.

From: Olivia Parkin

Date: 06 September 2016

Comment: A huge thanks to Quina who went over and above to assist us.
She handled our rather complex requests (for 12 people) like a champion and made a dream holiday possible.
She was delightful to deal with through this whole process and her kind nature as well as professionalism made arranging our trip a breeze.
I can strongly recommend dealing with Quina and Biggestleaf Travel (and pilanesbergnationalpark.org). I will definitely continue using them moving forward!

From: Vanessa Mackinnon

Date: 02 September 2016

Comment: Thank you, Jenny, for your amazing, prompt, friendly service. You were extremely helpful and answered our many questions thoroughly. Looking forward to our stay in Pilanesberg National Park!

From: Rodoula Demetriades

Date: 01 September 2016

Comment: Dear Anna Ginsberg, thank you for your quick response and useful information provided as well as for the personalized service. You have inspired confidence in us to book the lodge.

From: Shalom Manor

Date: 30 August 2016

Comment: I want to thank Jenny for her excellent handling of our reservation. She always friendly, polite and very efficient.

From: Marion Henman

Date: 26 August 2016

Comment: Quina, thanks for the outstanding service. We had such a mission trying to book something on the Pilanesberg Nat Park Website, we almost gave up till we found you. Good service is a wonderful thing to receive. Marion

From: Tijl De Backer

Date: 25 August 2016

Comment: Thank you Kim for making this booking so easy and quick!

From: Ryno Coetzee

Date: 24 August 2016

Comment: Thank you Jenny for your prompt, friendly and efficient service! Much appreciated!

From: Ronel Jordaan

Date: 23 August 2016

Comment: I just want to thank Jenny Hoffmann, the Travel Consultant, for her excellent service! She was professional, efficient and very friendly during the whole enquiry and booking process. We are really looking forward to our short vacation at the Pilanesberg National Park.

From: Hantie Albrecht

Date: 23 August 2016

Comment: Excellent service received from Anna Ginsberg. Thanks a million.

From: Adriana Martins

Date: 13 August 2016

Comment: Adelene Scotchman is really a fantastic agent. Until the completion of my reservation and even the last days before my trip, she was always available, ready to answer promptly all my questions – and I had a lot, friendly and attentive to details. All I can do is thank her very much for providing me first class service and for being so patient all the times I e-mailed her!

From: Christian Bregas

Date: 12 August 2016

Comment: Great service with quick responses and clear communication. We could do our correspondence in German. Thank you Anna Ginsberg for your professional handling.

From: Melanie Nel

Date: 05 August 2016

Comment: Great service with quick responses and clear communication. Thank you, Jenny for making my booking experience a pleasant one.

From: Jan Kotze

Date: 02 August 2016

Comment: Omne Trium Perfectum. Friendly Helpful Professional. This describes Jenny Hoffman who dealt with our booking for October but had to cancelled due to unforeseen circumstances. Thank you Jenny. It is a privilege to know people like you!

From: Frederique Etellin

Date: 02 August 2016

Comment: What a pleasure it was to deal with Jenny organising our family holidays at Kwa Maritane. Jenny’s fantastic, friendly and efficient assistance is highly recommended.

From: Louise Olivier

Date: 02 August 2016

Comment: Adelene Scotchman provided really great service. Thank you for making my experience so pleasant.

From: Don van der Riet

Date: 02 August 2016

Comment: What a pleasure it was to deal with Adelene when making our booking. Excellent, speed, friendly and very professional service. Well done Adelene!

From: Hannes van Wyk

Date: 29 July 2016

Comment: Thanks Adelene for your awesome speedy service.

From: Monique Ralph

Date: 28 July 2016

Comment: Jenny was extremely helpful, friendly and efficient in helping us book our romantic getaway in Pilanesberg. We are both so excited and couldn’t have done it without her help and knowledge. Thanks again!

From: Jackie Yan

Date: 23 July 2016

Comment: Thank you so much Adelene for your friendly, efficient and prompt responses. Our family visit to Rhino Lodge was a special and perfect holiday including transfers. Our expectations were exceeded.

From: Eugene Friedrich Forster

Date: 14 July 2016

Comment: Anna was excellent in booking our holiday in Pilanesberg National Park. Well done!

From: Rhona Williams

Date: 9 July 2016

Comment: Jenny did an efficient, competent not to mention patient job in arranging our accommodation at Bakubung Lodge. We had a most enjoyable stay despite it being a very busy long weekend.

From: Leah Farnsworth

Date: 6 July 2016

Comment: Quina Hoffmann was absolutely wonderful in assisting me with all of my questions and needs. We are looking forward to our stay! Thank you Quina!

From: Gavin Toet

Date: 4 July 2016

Comment: Kim De Beer was amazing with our booking. Very professional and nothing was too much trouble. Thank you Kim, we appreciate all your efforts!

From: Michael Yates

Date: 30 June 2016

Comment: Adelene attended to our bookings very promptly and efficiently. Everything tied up in a few hours. A very friendly and courteous manner too. Thank you.

From: David South

Date: 28 June 2016

Comment: A big thank you to Anna for organizing our trip (belated honeymoon) and for the surprise upgrade. Both my wife and I were absolutely delighted with the accommodation, and the personal touches from the staff at Ivory Tree lodge. And on top of that the safari drives with Daniel were fantastic. Thank you so much to everybody involved.

From: Jorge de Campos

Date: 23 June 2016

Comment: The responsiveness and service to organize the bookings was great. Thanks also go to Jenny for her assistance.

From: Diana Gentili

Date: 22 June 2016

Comment: Thank you so much to Quina and all of you, you have been very professional and helpful with us, we recommend all of you!

From: Robyn Andrea Haupt

Date: 22 June 2016

Comment: We received excellent service from Adelene Scotchman will making our booking. It was easy and quick!! Thanks a lot.

From: Chris Weijers

Date: 21 June 2016

Comment: Jenny is a very good travel agent and has a very quick response rate. She was also very flexible in making a credit card payment. Thanks a lot!

From: Maria Zulema Dubra

Date: 15 June 2016

Comment: Jenny is excellent! She helped me with a complicated accommodation booking and solved everything perfectly.

From: Helena Pollock

Date: 10 June 2016

Comment: Thank you, Quina, for providing an excellent booking service. You answered all my questions promptly & efficiently. We are looking forward to our stay in Tambuti Lodge.

From: Kerryn Anderson

Date: 10 June 2016

Comment: A huge thank you to Anna Ginsberg for her wonderfully friendly and efficient assistance in helping me book a game drive for family coming from America in July! The process was so easy and Anna was incredibly helpful and informative!

From: Jordan Rust

Date: 10 June 2016

Comment: Massive thanks to Anna for all her help booking our safari! Highly recommend her outstanding and professional service.

From: Marisca Biagio

Date: 09 June 2016

Comment: A massive THANK YOU to Quina Hoffmann for her amazing service and help with our booking in the Pilanesberg!! Our enquiry was answered promptly and all our emails after were answered swiftly and with great detail! Thank you again.

From: Stuart Pernich

Date: 07 June 2016

Comment: Thank you to Adelene Scotchman for her fantastic service, prompt replies and great advice. We had a awesome time at short notice, you couldn’t ask for anything more.

From: Mark Vaughan

Date: 06 June 2016

Comment: Dear Adelene, Thank you for you friendly and professional service in making my booking. Kind regards Mark

From: Michelle Vann Wyk

Date: 30 May 2016

Comment: Quina Thank you very much for eveything you have done for us. You make our life so much easier. We cant wait for our time at Manyane resort. Quina thank you for answering all my questions and all the help. You were always friendly and helpful.

From: Simone Brinkmann

Date: 26 May 2016

Comment: We can highly recommend Jenny Hoffmann! She is extraordinarily customer friendly, well informed, efficient and provided us always promptly with all the information we needed. Jenny, thank you again for you kind and great professional service, we really appreciate it! Travel Consultants like you are hard to find!
Marco de Jong & Simone Brinkmann from Amsterdam

From: M Raubenheimer

Date: 24 May 2016

Comment: The service received from Adelene was first class. Will recommend anybody to use their service.

From: Carolyn

Date: 24 May 2016

Comment: Dear Anna, I would like to take this opportunity to say thank you for your wonderful, helpful and efficient service, it has made booking our trip so easy and hassle free and it is greatly appreciated. All too often good customer service is hard to find and it is so refreshing to find someone who provides not just good, but excellent service. Thank you so much for assisting me with my booking.

From: Pattanee Sumranchit

Date: 23 May 2016

Comment: Regardless of my massive questions upon booking, transportation and flight time, Quina managed my booking smoothly. Her response is fast and professional and she always went an extra mile to make sure everything went well. With all information provided from Quina, our flight and hotel booking & time were well managed. Thank you Quina for all your support in the past 2 weeks.

From: Hilary Weed

Date: 20 May 2016

Comment: Quina’s service was excellent – very professional and fast. Kept me up to date on all the goings on along the way. Now I just wish we were going to tomorrow.
Thank you so much!

From: Neill McFarlane

Date: 20 May 2016

Comment: Quina arranged our booking in a very professional and friendly way . Thank you very much for your patience and attention to detail and I am sure my daughter and I will have a holiday to remember.

From: Pauline Kelly

Date: 19 May 2016

Comment: Thank you Adelene for help with booking our safari. A very friendly and efficient service. We are looking forward to our safari.

From: Kathryn Morrison

Date: 13 May 2016

Comment: Jenny was an absolute star – so friendly, honest, and efficient. Thanks for the amazing service!

From: Guy Smith

Date: 26 April 2016

Comment: Adelene provided 5* service with my booking. Adelene answered all my questions and gave recommendations for lodges. I would recommend to anyone to book using this service. Everything from the initial request to payment was handled professionally and speedy. Thank you Adelene for your help and service!

From: Herman Crous

Date: 26 April 2016

Comment: Thanks Quina

GREAT service, what a pleasure dealing with you!
You are stunning!

Herman Crous

From: Lee Martin

Date: 26 April 2016

Comment: I just wanted to say a big thank you to Jenny Hoffmann who has been so patient with my booking as I wasn’t sure which reserve to book. I have been to many before but with Jenny’s help and advice I was able to choose the right one for me and my family – and also at the best price available compared to others.
Jenny is always on email and seems to work 24 hours a day as she always responds within minutes which was also the reason as to why I chose to book with her and she represents her company and Pilanesberg in a wonderful way!
I also know, that should there be an issue with our booking I will be able to contact Jenny to sort it out
Thanks again!

From: Karen Anderson

Date: 25 April 2016

Comment: We had fantastic service from Jenny, every question was answered promptly. When we arrived we decided to stay another night (as the lodge was great). Jenny quickly arranged this directly with the lodge and secured us a good deal. Thank you, we’ll definitely recommend your service to others!

From: Anathi Njokweni

Date: 20 April 2016

Comment: The service offered by Anna Ginsberg towards my booking was excellent. She was very efficient throughout the processing of my reservation. I am grateful for her responsiveness and her efforts in ensuring I was a satisfied customer. My friends and I are extremely excited about our visit to Pilanesberg.

From: Sophia Nybell

Date: 18 April 2016

Comment: Thank you Jenny, a true pleasure working with you. You’re a very positive and helpful person!

From: Christoph Dammann

Date: 15 April 2016

Comment: Anna provided us with an excellent and fast service. Holidays should start like this!

From: Adina Adry

Date: 08 April 2016

Comment: Thanks Jenny for the back and forth calls and emails to take care of our reservation. You were a pleasure to work with.

From: Tony Low

Date: 24 March 2016

Comment: Stephanie handled our booking. She was absolutely amazing and extremely informative throughout our entire reservation process. Very patience and was able to provide feedback on not just the game lodge and Sun City but all of our transfer options which was fabulous. We will be looking forward to our stay and plan to use your services again in the near future. Thank you, Stephanie!

From: Katie Nkosi

Date: 24 March 2016

Comment: Stephanie Demmler Thank you so much for your assistance and speedy response to all my queries. Had a lovely stay. Looking forward to working with you going forward.

From: Rose Agutu

Date: 22 March 2016

Comment: Anna Ginsberg handled our booking. Her service was excellent. Very efficient at distilling the information on our requirements; providing options and keeping me informed as she progressed with the reservation. I appreciated the responsiveness and accuracy of information. Booking was confirmed within 36 hrs. of first enquiry. We are looking forward to our stay and plan to use your services again in the near future.

From: Ivan Morales

Date: 21 March 2016

Comment: Jenny did an amazing job helping us to book here. Very helpful and always very quick and clear to help me with my doubts. I hope my stay is as good as her service.

From: Dave Harris

Date: 18 March 2016

Comment: Thank you, Jenny for your very efficient and friendly help in booking our accommodation in Pilanesberg. We will certainly book through you again and recommend you to our family and friends.

From: David & Carla Harrington

Date: 17 March 2016

Comment: Thank you Jenny, for your prompt and efficient help in booking at Pilanesberg. Your help is greatly appreciated!

From: Mariette Edwards

Date: 17 March 2016

Comment: Thanks Stephanie for your assistance with my reservation at Shepherd’s Tree Lodge. This was the second reservation I have done through Stephanie and once again it was a pleasure dealing with her. I appreciate her prompt feedback and patience with me during the booking process.

From: Don & Tanya Sacre

Date: 16 March 2016

Comment: Jenny was absolutely amazing and extremely supportive throughout our entire reservation process. She was able to provide feedback on not just the game lodge and Sun City but all of our transfer options which was fabulous!!
Thanks Jenny for making the experience seamless and so easy to do.

From: Wendy Wiggins

Date: 15 March 2016

Comment: Jenny Hoffmann is an absolute star. I was booking the trip from the UK and had lots of questions. Jenny was efficient and answered every email in full and really quickly. If the trip itself is as great as the booking service, we will be having a fabulous time. Thank you, Jenny.

From: Anthony Creamer

Date: 15 March 2016

Comment: With the fantastic assistance of Stephanie Demmler, I have booked our accommodation in the Pilanesberg National Park. The Lodge itself will be amazing, if the service offered is anything like Stephanie’s has been – friendly, informative and timeous. Thank you!

From: Greg Bet

Date: 08 March 2016

Comment: Made a reservation from overseas, thanks to Stephanie Demmler’s excellent support, everything went well and smooth. I can only recommend her service and competence.

From: Stephane Courtin

Date: 01 March 2016

Comment: Thank you Jenny for your great support. It was not so easy with me as I changed my plans a few times and I asked for a lot of information, but you always answered very quickly.
It was really a pleasure to exchange by email. It’s not the end as I will have to maybe book a hot air balloon trip.

From: Shereen Horami

Date: 27 February 2016

Comment: I appreciated Quina Hoffamnn’s help in finding the right offer for us. She answered my (many) questions patiently and always came back to me very quickly and with just the answers I needed. So now we have booked a 4 day safari package and are very much looking forward to it! Thanks to Quina, everything is taken care of! I can definitely recommend her.
Best regards Shereen

From: Sarah-Jane Cross

Date: 24 February 2016

Comment: Hats off to Jenny for all her help and answers to my many questions before I booked at Ivory Tree Game Lodge. Correspondence was dealt with timeously and Jenny was always very courteous. I would certainly book through this company again. We are looking forward to our time away and special celebration! Thanks Jenny!

From: David Vermaak

Date: 24 February 2016

Comment: Adelene Scotchman provided friendly, efficient and comprehensive information around our Pilansberg game drive booking, I am looking forward to it, thank you!

From: Lindsay Marshall

Date: 18 February 2016

Comment: Thank you so much for the service you provided from start to finish. Jenny dealt with our booking the whole way through and has been extremely helpful and thorough. Nothing was to much trouble, even with our constant questions and changing our minds. I am so excited to be going and can’t thank you enough for making this so easy for us.

From: Hazel Titterton

Date: 09 February 2016

Comment: Stephanie Demmler handled my booking with the utmost care and speed. I was very impressed and would book again with her and recommend her to my friends and family.

From: Julie Vieira

Date: 05 February 2016

Comment: Jenny Hoffmann has assisted me with bookings on three occasions and each time, working with her has been such a pleasure! She is quick to reply and assist and does so with a personal and friendly touch. Well done for being someone who actually understands customer service Jenny!

From: Miel Zegers

Date: 04 February 2016

Comment: Thank you Adelene Lakay for the great service and easy booking. We booked in October and just returned from our trip to SA and absolutely had a great team in Black Rhino Lodge. the service, the staff and the rangers are doing a great job and make you feel very welcome!

From: Ilzé Horak

Date: 04 February 2016

Comment: Jenny was extremely helpful and a wonderful agent! I would recommend anyone to make a booking through her!

From: Sophia Nybell

Date: 31 January 2016

Comment: Thank you Stephanie Demmler for all your help with my booking at Pilanesberg! I was in the last second of booking but you found a really nice lodge for us and the booking/payment went very smoothly.

From: Bryn Perkey

Date: 29 January 2016

Comment: Jenny was most helpful when booking my safari and stay at Pilanesberg. She provided me with multiple options best suiting my needs and answered all of my questions. She was always quick to respond and had a positive attitude. I have nothing but great things to say about the services I experienced. I would highly recommend.

From: Bryn Perkey

Date: 29 January 2016

Comment: Jenny was most helpful when booking my safari and stay at Pilanesberg. She provided me with multiple options best suiting my needs and answered all of my questions. She was always quick to respond and had a positive attitude. I have nothing but great things to say about the services I experienced. I would highly recommend.

From: Leona Scheepers

Date: 26 January 2016

Comment: Jenny Hoffman we applaud you. Your service was fast, professional and always friendly. Even though I kept making changes to our booking you managed to accommodate me every time – and now I can look forward to our few days with our group with peace of mind …. and a few less things to “worry” about.

From: Esther Saaiman

Date: 21 January 2016

Comment: I would surely use them again. Jenny helped me in a quick, professional way. She gave me options to suite my pocket as well as resorts to choose from. Really great doing business with them. I would definitely recommend them.

From: Choomlesh Aumeer

Date: 16 January 2016

Comment: The booking experience with Quina Hoffman was great. She provided detailed individual attention, and the booking process was made simple.

From: Gillian Johnson

Date: 12 January 2016

Comment: Thank you to Stephanie Demmler for efficient service with regards our booking at Black Rhino Lodge in April 2016. Really looking forward to our trip!

From: Jan Keyzer

Date: 12 January 2016

Comment: We wanted to go to Manyane Game Lodge in February and wanted to arrange a late afternoon/night drive through the park. My enquiry was handled by Stephanie Demmler with great professionalism. As it was Holiday season I totally forgot the reservation and received a friendly reminder in early January, I like that kind of attention to detail. Now I’m hoping that we will encounter nice game on the drive as two of us have never have been on any kind of game-drive before.

From: Hélène Rançon

Date: 12 January 2016

Comment: Stephanie Demmler was just perfect. She answered all my questions every time very promptly, in a very warmly and friendly way. My trip was perfectly planned.Thank you!

From: Amy Bonanno

Date: 12 January 2016

Comment: Working with Stephanie Demmler has been fantastic- quick, easy, she’s responsive, helpful and offers suggestions that are meaningful. Working with Stephanie has been all of those things – with a warm, quick reply and a motivated helpful consultant. We haven’t even left for our trip yet and I already am looking forward to booking something else through Stephanie, since it was so easy, helpful, and quick.

From: Lynsey Smit

Date: 11 January 2016

Comment: Big thank you to Jenny Hoffman for the amazing service she provided! Our holiday was booked and planned without a single glitch. Reply’s to queries were always answered very promptly. I highly recommend BiggestLeaf Travel to anyone wanting to arrange their holidays! Service was amazing! I look forward to booking our next trip with BiggestLeaf.

From: Michael Tumey

Date: 09 January 2016

Comment: It has been an absolute pleasure working with Adelene Scotchman. From the very beginning of the booking process, she has been both informative and helpful. Even when unexpected changes in my travel plans occurred, she promptly made every effort to accommodate them, all the while maintaining a professional, yet friendly, demeanor. I cannot thank her enough for all of her assistance.

From: Erica Bloch

Date: 07 January 2016

Comment: Jenny Hoffman was so easy to book with. She answered enquirers immediately and matched my later booking with that of the rest of my family smoothly and easily! Thanks, Jenny!

From: Juliano Vargas

Date: 07 January 2016

Comment: Just a note on the superb support offered to us by Quina Hoffmann. She promptly understood our needs and worked quickly to have our reservations done and trip planned, always keeping us informed and aware of the next steps. Great service! We will be back for future needs and recommend her without any doubt.

From: Niels Christian Sidenius

Date: 05 January 2016

Comment: Our experience in cooperating with Quina Hoffmann can best be described through two words, courtesy and excellence – in all respects concerning the trip to Pilanesberg National Park.

From: Lennie Magida

Date: 05 January 2016

Comment: Stephanie Demmler provided prompt, thorough, helpful, and friendly service. We couldn’t ask for more as we plan our trip, and we look forward to posting more comments after our visit. Thank you!

From: Karen Holman

Date: 31 December 2015

Comment: Wonderful service from Stephanie Demmler. Quick to respond and organised everything professionally and efficiently. Thank you!

From: Sakkie Pretorius

Date: 29 December 2015

Comment: Stephanie Demmler was extremely helpful and it has been a pleasure dealing with her on this short notice booking. Thank you Stephanie.

From: Gord Cunningham

Date: 23 December 2015

Comment: Jenny Hoffman was great to work with in booking our stay. It isn’t always this easy when you are in another country (in my case Canada). She always responded quickly to my questions and the whole process was relaxed and easy. Thanks Jenny.

From: Hayley Scrase

Date: 21 December 2015

Comment: Many thanks to Adelene for a smooth booking process leading to a fab weekend safari getaway! A few clicks and emails away from wandering elephants and hungry lions!

From: Andrea Floudiotis

Date: 18 December 2015

Comment: Jenny Hoffmann helped us with our booking and she was great. Quick to follow up, well explained process, and friendly. Thanks for the great service! Looking forward to our stay at Pilanesberg.

From: Daniela Chungu

Date: 15 December 2015

Comment: Perfect service from Stephanie Demmler. Flexible, understanding, efficient, always answered immediately to my queries. We got exactly the accommodation we wanted, and she had explained exactly what to expect, terms of the booking and so on. Great customer service, and had a lovely stay.

From: Renata Lawton

Date: 11 December 2015

Comment: Many thanks to Adelene Lakay for her professional and efficient booking services. It was a pleasure booking our trip though her and she always ensured that concerns were dealt with promptly.

From: Anna Modzelewska

Date: 09 December 2015

Comment: We would like to extend our gratitude to Quina Hoffmann for her outstanding service! It was a pleasure to deal with her. Our enquires were always answered immediately; she was extremely helpful in accommodating our needs. We feel very fortunate that she was our booking agent. She made us feel 200% sure we have chosen the right destination. We will recommend Quina for any bookings as she is an outstanding travel consultant.
Thank you again, Quina!
Have a Happy Holiday Season and all the best in 2016!

From: John Barker

Date: 08 December 2015

Comment: Many thanks to Jenny Hoffmann for a friendly and efficient booking process. Jenny helped us explore a number of options for staying at the Pilanesburg before we eventually booked the Tambuti Private Lodge ahead of a visit next year. International payment was a breeze – now we’re looking forward very much to visiting.

From: Dirk Walters

Date: 08 December 2015

Comment: I would like to comment on the friendly and efficient service I received from Stephanie. It was a pleasure to deal with her and all e-mail’s were answered immediately. I’ll recommend this company for any bookings and reservations. Many thanks.

From: Theresa Patricios

Date: 07 December 2015

Comment: Adelene was very helpful and efficient. She replied to my emails promptly and was helpful in helping us find accommodation during the peak season ! Thank you.

From: Wolfgang Richter

Date: 05 December 2015

Comment: Many thanks to Stephanie Demmler for all her support, help and effort for our two day trip to the Shepherd’s Tree Game Lodge and for arranging our game drive at Pilanesberg! We had a short but great time there (a big thank you also to all the personnel and our ranger Jason!). Her responses were always extremly prompt, thorough, friendly and helpful. Moreover she facilitated a nescessary spontaneous change of reservation for us. I don’t know what I would have done witout her. Thank You Stephanie!

From: Dieter Weinand

Date: 05 December 2015

Comment: Stephanie Demmler was very helpful and professional. It was a pleasure to have such great customer service and we are looking forward to our stay in Manyane and hope it will be as good as Stephanie’s service. Thank you!

From: Abdi Eshghi

Date: 03 December 2015

Comment: Quina Hoffmann is an outstanding travel advisor/consultant. I am very impressed with her professionalism and promptness in handling our planned trip to Pilanesburg. It has been a real pleasure working with her.

From: Will Van Heerden

Date: 03 December 2015

Comment: It has been a pleasure dealing with Jenny at Biggestleaf Travel to book accommodation at Pilansberg. She has been very professional and her advice was clear and swift.

From: Sonia Boarato

Date: 30 November 2015

Comment: Stephanie Demmler was extremely helpful and got us the best price. Will be using your company again! Thanks so much.

From: Gerard Kwakkel

Date: 27 November 2015

Comment: We had a lot of questions about a booking for 2 days at Pilanesberg N.P. Stephanie Demmler spent a lot of time in answering our emails in a polite and correct way. Thank you very much, Stephanie.

From: Anthea Serritslev

Date: 25 November 2015

Comment: A very easy process and Stephanie most helpful. Unfortunately we have chosen the New Year high holidays so are unable to benefit from any specials. We will try again another time if we have a successful break!

From: Lesley Cooke

Date: 25 November 2015

Comment: Thank you Quina! Great service; prompt responses and a very friendly approach. It was a pleasure making our booking

From: Carmen Stuart

Date: 23 November 2015

Comment: Excellent service received from Stephanie, always prompt, friendly and efficient. Many thanks!

From: Maryke Mulder

Date: 19 November 2015

Comment: I received excellent, prompt and informative information from Quina. Always very friendly with great ideas on how to make the holiday even better.

From: Mike Ferreira

Date: 12 November 2015

Comment: Quina was so very helpful and efficient with all the assistance given regarding the reservation we made. She replied promptly to all our questions and it was a delight to have her making all the arrangements for our visit to Pilansberg. Thank you very much!

From: Juerg Siegenthaler

Date: 10 November 2015

Comment: I was very pleased how professionally Adeline handled my booking request. Everything was done very swiftly. Thank you Adelene, you are simply the best!

From: Daniela Leyton Puig

Date: 04 November 2015

Comment: Adelene was incredibly helpful with our reservation. Always super nice , fast and clear when we had any doubt. Thanks Adelene for making it so easy for us!!

From: Tetsuya Takenouchi

Date: 04 November 2015

Comment: Thank you for Quina for prompt and sincere response. Her support was excellent!

From: Mariette Edwards

Date: 02 November 2015

Comment: Thanks for the fantastic customer experience. Stephanie Demmler was very professional, helpful and patient with me!
Also, the prices quoted through this website were far better than any other website. I will definitely use this service to book future trips.
Thanks so much Stephanie!

From: Reina D

Date: 30 October 2015

Comment: Stephanie Demmler was very helpful in assisting my booking for Pilanesberg, she replied to my emails promptly and explained all the details very thoroughly. Stephanie definitely helped a lot in making the booking process smooth and easy, especially since it’s my first time traveling to Pilanesberg.

Thank you!

From: Alain Boivin

Date: 20 October 2015

Comment: It was a pleasure to be guided by Jenny Hoffmann for our accommodation. All her explanations were very clear and we left France with a quiet mind. Everything was exactly what she had written us: the driver waiting for us at the airport , the accommodation in Kwa Maritane, the transfer to Sun City.She was professional, friendly, extremely efficient .

In a few words, Jenny is really the right person at the right place. Thanks a lot Jenny, you were one of essential elements in the success of this wonderful stay in Pilanesberg.

From: Dr. Wouter Kirstein

Date: 04 September 2015

Comment: Thank you Stephanie for prompt and effective service. Now all that remains is for us is to enjoy our planned trip and stay. I am sure that all will go well after all your efforts. Regards

From: Luciano Fulciniti

Date: 17 August 2015

Comment: It’s my second transaction, both were very easy and quick with the professionality and efficiency of Quina Hoffmann.
I can only recommend to ask for Quina if you want to book without problems. Thanks a lot Quina.

From: Bidesh KA

Date: 22 July 2015

Comment: Thanks Stephanie for the wonderful support and guidance that was provided to set up a wonderful trip for me.

From: Jann Cornelsen

Date: 22 July 2015

Comment: Quina Hoffmann you are the best! I was nervous booking by myself on line but Quinn made it so simple. She was professional, friendly, extremely efficient and made this one of the easiest transactions I have ever made. Thank you Quina

From: Antoinette Vermeulen

Date: 20 July 2015

Comment: Thank you to Quina for her wonderful and very professional arrangement to have a break away weekend in Pilanesberg. We may do this again.

From: Maya F

Date: 17 July 2015

Comment: Our stay at the Ivory Tree was organized by Quina – prompt in reply, very professional, very efficient, very friendly – thank you Quina, our Ivory Tree stay was perfect!! ;))

From: Bastian Hagenlocher

Date: 16 July 2015

Comment: We received wonderful support from Jenny for our booking. Highly recommended!

From: Mike Woodroffe

Date: 14 July 2015

Comment:  Booking our game drive with Stephanie was fast and efficient. Just like it should be. Well done Steph. Keep up the good work.

From: Sandra Horner

Date: 14 July 2015

Comment: Many thanks to Stephanie Demmler for finding the most suitable accomodation at short notice. Stephanie responded promptly from our very first communication and offered a professional seamless booking experience. Most appreciated.

From: Gaurav Misra

Date: 13 July 2015

Comment: We were a party of 4 and were making last minute reservations. Stephanie was very professional and extremely helpful and flexible in making all the arrangements. We had a great time.

From: Sanjeewa Karunsekara

Date: 10 July 2015

Comment: Thank you Adelene for your assistance with our booking. You made it look really simple. Looking forward for an excellent Safari experience now.

From: Rian van Niekerk

Date: 7 July 2015

Comment: A big thank you to Stephanie for a very quick, efficient and friendly booking experience. As State Vet for the area and living at Matooster in the early eighties, I was closely involved with the early development of the reserve. This will be my first time back and I can’t wait to see all the changes over three decades!

From: Marije Ansing

Date: 3 July 2015

Comment: Service with a ‘virtual’ smile! thanks Adelene for your kind assistance. We are looking forward to our trip! 🙂

From: Margaret Wax

Date: 2 July 2015

Comment: Adelene Lakay was quick and responsive and helpful

From: John Leishman

Date: 1 July 2015

Comment: It was a pleasure dealing with Adelene as my Travel Consultant. She is extremely professional and made some excellent suggestions to make my travel as seamless as possible. I cannot thank her enough.

From: Kevin Madden

Date: 1 July 2015

Comment: Stephanie made everything about the booking process so simple with quick and helpful responses to my queries

From: Dom Inic

Date: 29 June 2015

Comment: Stephanie did a really great job. I didn’t expect such promt, friendly and professional help. Thank you again, Stephanie!
Looking forward to our trip! 🙂

From: Carlos Tormento

Date: 28 June 2015

Comment: Adelene was outstanding in helping with my arrangements. Thanks for all

From: Greg fullard

Date: 25 June 2015

Comment: Had friendly and prompt help from Stephanie. Much Appreciated

From: Christina Shiakallis

Date: 25 June 2015

Comment: Many thanks to Quina. She made all arrangements for us and promptly replied to every question. Patiently and efficiently she took care of all details from accommodation to transportation. She simplified payment procedures to assist us from Europe and was very kind and resourceful when we had to reschedule. A true professional. Can’t wait for our tour.

From: Janine Volkdr

Date: 25 June 2015

Comment: Stephanie answered our email promptly her service was excellent and efficient. Thank you so much she is really an asset for your company.

From: Angelique Lourens

Date: 23 June 2015

Comment: I would like to thank Quina Hoffmann for the excellent service and assistance in the organisation of our company retreat. She is always friendly, eager to help and goes out of her way to ensure you get the best service. Thanks to her I don’t need to stress about anything and we can all look forward to a great retreat.

From: Brigitte Webb

Date: 19 June 2015

Comment: Thank you Jenny Hoffman for your assistance with our booking at Bakubung Bush Lodge. You were very efficient and professional.

From: Justine Harris

Date: 18 June 2015

Comment: Jenny Hoffman; thank you for making booking this holiday from Aus a breeze.

From: Sol Cristians

Date: 12 June 2015

Comment: Thanks to Stephanie to facilitate the reservation and the management of the trip… I will add some pictures later… One week left for my arrival… Excellent and professional service, no matter the distance (14500 km) nor the time differences.

From: S. Nel

Date: 9 June 2015

Comment: Jenny Hoffman recently assisted me with a booking. She was extremely helpful, friendly and professional. Questions were promptly answered, even with the time zone difference. I was spoilt with the highest level of customer service. Many thanks.

From: Amelia Villasenor

Date: 3 June 2015

Comment: Jenny Hoffmann helped my husband and I with our lodging reservations. She was very knowledgeable and helpful. Additionally, Stephanie Demmler helped with our activities planning. Stephanie was also knowledgeable, very patient with my indecisiveness, and helpful. Both Jenny and Stephanie are lovely and accommodating of our travel on a budget. I would highly recommend working with both agents on your travel bookings.

From: Shirley booth

Date: 1 June 2015

Comment: Our visit, despite very short notice and my confused email addresses, was very well handled by Stephanie. Thank you, Stephanie. And our visit to Ivory Tree Lodge was great – thank you Yolande – we saw our first leopard as well as other game in profusion.

From: Megan Blom

Date: 27 May

Comment: Thanks to Jenny Hoffmann for making our reservation. Jenny was efficient, friendly and very professional. I do a lot of online bookings and was pleasantly surprised to receive such great service!

From: Bill H

Date: 22 May 2015

Comment: Stephanie was outstanding in helping with my arrangements. Thanks for a great job!!

From: Cora Dewulf

Date: 21 May 2015

Comment: I warmly thank Quina for her incredible professionalism: always quick reply, clear and friendly. looking forward to meeting you!

From: David Jezek

Date: 20 May 2015

Comment: Many thanks to Stephanie Demmler for finding accommodation for us on a very short notice. Excellent comms. Well done

From: Neil Hollow

Date: 18 May 2015

Comment: Quina organized our booking for Tambuti Lodge. Always attentive to our needs and vary prompt when replying to messages. We’re looking forward to our visit big time!

From: Max van Eyll

Date: 16 May 2015

Comment: I wanted to book a game drive via the website. Less than 15 min after the booking online, I received a mail from Stephanie explaining to me all the process til the final booking. The service was great and quick. Thank you Stephanie!

From: Elen Hunt

Date: 12 May 2015

Comment: The game drive was great. Saw lots of animals. The booking was fast and simple with Adelene Lakay.
We loved the big open bus as it is very high and you can see the animals in the grass and over other vehicles.

From: Alfonso Iannaccone

Date: 12 May 2015

Comment: Quina helped me for my booking and she was precious in every moment and for any matter. Very professional. She has been friendly helpful and extremely efficient. A Diamond! Thanks Quina

From: Marjorie Edenfield

Date: 8 May 2015

Comment: Quina Hoffmann’s assistance in making our reservation was exceptional. She was helpful and very responsive throughout the booking process and a great resource for comparing the accommodation options.

From: Rebecca alicea

Date: 6 May 2015

Comment: Many thanks to Stephanie for her help in providing a variety of options for our day at Pilanesberg, and for arranging our game drive! Her responses were, prompt, thorough and extremely helpful. We are looking forward to our visit in just under two weeks.

From: Pavel Keist

Date: 2 May 2015

Comment: Quina’s customer service and attention to detail was fantastic. Thanks so much for answering all of my questions & making the booking process so easy! We can’t wait for our trip. Thank you Quina.